I’ve been swamped at work and I really don’t see it getting any less busy/stressful until after Christmas. I have four events that I am juggling volunteers for while still maintaining all my regular day to day work. Add to that directors wanting reports proving I am actually doing what they are paying me to do, a new work study employee to train, and a mountain of files that need to be processed and I’m drowning at my desk. I haven’t taken lunch in a week and oftentimes I don’t remember to eat until it’s almost 2pm. Because of this, answering my phone is not my top priority. Every time I pick up that receiver it makes more work for me. I just can’t take one more thing.
I made the mistake of answering my phone yesterday and for that, I was accosted with an angry woman. After my customary greeting she launched in tersely, “Hi. This is _____. I just got your email. I am VERY unhappy.”
Great. Here we go.
You see, I made a mistake. This is hard for me to admit. I. Made. A. Mistake. Of course I make mistakes from time to time but I really don’t make that many when it comes to my job. But this time I did and I admitted as much in the email I sent her. I overbooked on an event and I can’t utilize her group of volunteers.
Here’s the thing about me: I don’t treat people who have money or know someone high up at my agency any different than I treat anyone else. Why? Because that shit doesn’t matter to me. Because I am friendly and nice and good at my job with every person I come in contact with. I don’t do fake. I don’t kiss anyone’s ass. It’s not in my personality.
But I am often asked to engage in this behavior and frankly, it turns my stomach. Do I want this person to be mad at me? No, of course not. Do I feel sorry I made an error? Totally! Is there anything I can do to make her happy? I’m thinking the answer is a big N-O on that one.
I spent over an hour trying to do damage control- running around the office admitting I made a mistake (over and over to different people which is both humbling and humiliating) whilst trying to come up with a solution that appeases Pissy McPisserson. The thing is, at this point, I’d almost rather just have her be mad at me then any of the alternatives I have come up with. And I might just have to live with that. . . as much as I loathe the thought of someone not being happy with me.
And there’s where I need to do some serious work. People are not always going to like me nor is everyone going to be happy with what I do/say all the time. This is life. How I deal with these sorts of situations both internally and externally says a lot about my character.
Another opportunity for character building. Gee, thanks Universe.
“You collapse/pressure of this life is so/you can be held accountable/if you go, you go/if you go you go/when you act like this/when you get so sick/of yourself the whole world falls away/in sense I feel like I/have only missed that I’m here again/the feeling that I’m clear again. . .” -Ten Years Ago, Tegan and Sara